FAQ

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When Should I Place My Order?

We require a minimum of 3 months notice for wedding cakes and 1 month notice for all other orders. Don’t feel limited by these time frames though, we take orders as early as one year in advance. The earlier your order is placed, the more time we have to bounce ideas around and design your cake!


What is the Process for Ordering a Cake?

  1. Fill in the Order Enquiry Form on our website

  2. We will let you know if we have availability on the date of your event and get back to you with a quote.

  3. If you have a design that you like, send us some photos and we’ll happily create a similar design, Paintbrush Patisserie style, for you

  4. Once the design has been finalised, we’ll provide you with a quote and if you’d like to go ahead, a 50% deposit is required at least 4 weeks before the date of the event to lock in the order. The balance is due one week before the date of the event.


What factors influence the cost of the cake?

The final price of the cake is determined by a number of things including the size of the cake (determined by the number of portions you’ll be serving), the amount of detail and the number of hours that will go into creating the cake.


Do you offer cake tastings?

Being an online business, at this point in time we don't provide cake tastings. We understand this may be disheartening, but you are welcome to read the reviews of our very happy customers - rest assured that we take the taste of our cakes very seriously!


What is the size of each serving of cake?

Our cakes are usually 5 to 6 inches tall and a coffee portion is 1”x1”. A dessert portion is 2”x1”. The height of each tier can be modified if it will fit the design better.


Do you have a shop for me to visit?

At this point in time, the Paintbrush Patisserie studio is not accessible to the public. However, we are always available to speak to you via email, Facebook, Instagram as well as our website.


Do you provide cake stands?

We do not have cake stands for hire but if you are looking to hire some, we’ll happily share a list of people who do! If you are using your own stand, ensure that the stem of the stand isn’t too thin as tall cakes can become unbalanced when pressure is added to one side while being cut if the stand doesn’t provide enough support.


Is there a minimum order?

Custom Cakes
For all custom made cakes, the minimum cake size is 6” (15 cm) which serves approximately 20 - 25 coffee portions.

Standard Cupcakes
Cupcakes come by the dozen. Minimum order is 12 per flavour and design.

Mini Cupcakes
Mini cupcakes come in boxes of 24. Minimum order is 24 per flavour and design.

Cookies
Cookies come in boxes of 24. Minimum order is 24 per flavour and design.